Return Policy

Return & Exchange Policy

Thank you for supporting our local game store. We stand behind the products we carry and want you to shop with confidence.

In-Store Purchases

Unopened merchandise may be returned within 30 days of purchase for store credit only.

To qualify:

  • Item must be sealed, unopened, and in original condition

  • Receipt or proof of purchase is required

  • Product must not show signs of wear, damage, or tampering

We do not offer cash refunds on in-store purchases.

Non-Returnable Items

The following items are final sale:

  • Opened trading card products (including boosters, boxes, and packs)

  • Opened board games or puzzles

  • Special orders

  • Clearance items

  • Gift cards

Online Orders (Website Purchases)

Unopened items may be returned within 30 days of delivery for store credit.

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

To initiate a return:

  1. Contact us at [your email] within 30 days of delivery.

  2. Wait for return authorization instructions.

  3. Ship the item back in its original packaging.

Returns sent without authorization may not be accepted.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos of the damage

  • Do not discard original packaging until the issue is resolved

We will provide a replacement (if available) or store credit. In cases of shipping damage, we may file a carrier claim.

Manufacturer Defects

For missing components or manufacturer defects (e.g., missing game pieces), customers may be directed to the publisher for replacement parts when applicable. We’re happy to assist with contact information.

Event & Tournament Entries

Event fees, tournament entries, and ticketed experiences are non-refundable unless the event is canceled by us.

Policy Enforcement

We reserve the right to refuse returns that do not meet the above criteria. This policy helps us maintain fairness and product integrity for all customers.

If you have questions, we’re always happy to help.